Privacy Policy

1. Who We Are

This Privacy Policy explains how Ulrich Tofack Royal Heirs (Pty) Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website or purchase our Products.

2. Information We Collect

We may collect the following information:

• Name and contact details (email, phone number/WhatsApp);
• Billing and payment information (processed securely via Paystack);
• Technical data such as IP address, browser type, and device information;
• Usage data such as pages visited and time spent on the site.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders and digital products;
• Send order confirmations, receipts, and product access details;
• Provide customer support and respond to your enquiries;
• Improve our content, offers, and user experience;
• Send optional marketing or devotional/educational messages (only where you have given consent or it is otherwise lawful to do so).

4. Legal Basis for Processing

We process your personal information based on:

• Your consent;
• The need to perform a contract (e.g., delivering purchased products);
• Our legitimate interests in operating and improving our services; and
• Compliance with legal obligations where applicable.

5. Sharing of Information

We do not sell your personal information. We may share it with:

• Payment processors like Paystack to securely handle transactions;
• Email and messaging service providers to deliver your access links, updates, and support;
• Professional service providers (e.g. legal or accounting) where required.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse, including using secure, encrypted systems where appropriate.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law, tax, or accounting obligations.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, where lawful;
• Withdraw consent where processing is based on your consent;
• Object to certain types of processing.

To exercise your rights, please contact us using the details below.

9. Cookies

Our website may use cookies and similar technologies to improve performance and user experience. You can adjust your browser settings to manage cookies, but this may affect some features of the site.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy or your personal information:

Email: [email protected]
Company: Ulrich Tofack Royal Heirs (Pty) Ltd
Location: Johannesburg, South Africa